How It Works

1. Requesting a Return:

   • Initiate the Process: If you are not satisfied with your purchase, the first step is to contact Canyherbal customer service via email or phone.
   • Provide Details: You’ll need to share your order number, the reason for the return, and the condition of the item.
   • Approval: Once your return request is received, customer service will assess your request based on our return criteria (e.g., timeframe, product condition). If your return qualifies, you’ll receive a Return Authorization and instructions on how to proceed.

2. Returning the Product:

   • Prepare the Item: The product must be in its original, unused, and unopened condition. You’ll need to carefully pack the item, including all packaging materials, accessories, or inserts that came with it.
   • Return Shipping: You will be responsible for paying the return shipping cost unless the item is defective or we sent the wrong item. We recommend using a trackable shipping service to ensure the product reaches us safely.

3. Processing the Return:

   • Inspection: Once we receive the returned product, we will inspect it to confirm it meets the return conditions.
   • Refund Decision: After inspection, you’ll be notified whether your return has been approved or rejected. If approved, we’ll process your refund to your original payment method.
   • Refund Timing: Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

4. Refunds:

   • Full Refund: If the product is in its original condition, you’ll receive a full refund of the product price.
   • Partial Refunds: If the product is not returned in its original condition (e.g., opened or damaged), a partial refund may be issued, or no refund may be given.
   • Shipping Fees: Shipping charges are non-refundable unless the return is due to a defect or mistake made by us.

5. Defective or Damaged Items:

   • If your product arrives defective or damaged, you must contact us within 7 days of receiving your order.
   • Provide photos of the damaged item and packaging to facilitate a quick resolution.
   • In such cases, we’ll offer you a replacement, a refund, or store credit based on your preference.

6. Exchanges:

   • Note: We do not offer direct exchanges. If you want a different product, you must follow the return process and place a new order separately for the product you desire.

Summary of Key Points:

• Timeframe: Return requests must be made within 30 days of receiving the product.
• Condition: The product must be unused and unopened (unless defective or damaged).
• Process: Contact customer service → Receive Return Authorization → Ship back the product → Wait for refund/approval.
• Refunds: Processed to the original payment method, typically taking 5-10 business days.
• Shipping: You pay for return shipping unless the item is damaged or defective.

If you need any assistance or have questions during the process, our customer service is here to help you every step of the way.