Return Policy

Thank you for shopping with Canyherbal! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Timeframe: Returns must be requested within 30 days of the date you received your order.
• Condition: The product must be in its original, unused, and unopened condition (unless the item is defective or damaged).
• Proof of Purchase: A receipt or order confirmation is required for all returns.

2. Non-Returnable Items

Certain products are non-returnable for hygiene and safety reasons. These include:

• Opened or used products (e.g., opened herbal supplements or teas).
• Gift cards or any products marked as final sale.
• Products that have been altered or damaged after delivery.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [Insert Email Address] with your order number and the reason for the return.
2. Return Authorization: Once we receive your return request, we will provide you with a return authorization and instructions on how to return the item.
3. Shipping the Return: You are responsible for the return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure the product is returned safely.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed and credited back to your original payment method. Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the item you wish to purchase.

6. Defective or Damaged Items

If your product arrives damaged or defective, please contact us within 7 days of receiving the order with photos of the damaged item and packaging. We will provide you with a full refund, replacement, or credit toward your next purchase.

7. Customer Responsibility

While we aim to ensure you have a smooth and easy return process, please note that you are responsible for ensuring the item is returned in its original condition and packaging. If the product is returned damaged or used, it may not be eligible for a full refund.