Shipping Policy

Shipping Policy for CanyHerbal

1. Order Processing Time

• Orders are processed within 1–3 business days (Monday to Friday).

• Orders placed on weekends or public holidays will be processed on the next working day.

• During peak periods or promotional events, processing times may be extended.

2. Shipping Methods & Delivery Estimates

• Standard Shipping: Delivery within 5–7 business days.

• Expedited Shipping: Delivery within 2–3 business days.

• Overnight Shipping: Delivery within 1–2 business days.

*Note: Delivery times are estimates and may vary based on location and external factors.*

3. Shipping Charges

• Shipping charges are calculated at checkout based on the selected shipping method and destination.

• We offer free standard shipping on orders over ₹799.

• Additional charges may apply for expedited or overnight shipping options.

4. Order Tracking

• Once your order is shipped, a confirmation email with tracking information will be sent.

• Tracking details will be active within 24 hours of dispatch.

5. Shipping Restrictions

• We currently ship within India.

• We do not ship to P.O. Boxes or military addresses.

• International shipping is not available at this time.

6. Delays and Exceptions

• Delivery delays can occasionally occur due to unforeseen circumstances.

• If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

7. Damaged or Lost Shipments

• If you receive a damaged package, please contact our customer service within 48 hours of delivery.

• Retain all packaging materials and the damaged items for inspection.

• For lost shipments, please reach out to us so we can assist in locating your package.

8. Contact Us

For any shipping-related inquiries or assistance:

• Email: support@canyherbal.com

• Phone: +91-XXXXXXXXXX

• Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM IST